Health and safety welfare concern?

The MUI (Major Unusual Incident) Hotline staff addresses concerns for the safety, health, and welfare of people with a developmental disability. We take calls from many interested parties, including family, friends, coworkers, teachers, and other professionals. We’re on call 24 hours a day, 7 days a week. We’ll make sure the incident is investigated and that any follow-up needs are addressed. If you need to report an incident after regular business, please contact us at the After Hours Hotline and dial extension 4. 

Email all Incident Report Forms to [email protected]

Who reports MUIs?

  • People with developmental disabilities regardless of service reception
  • Providers of service both in the home and in the community
  • Family members and caregivers
  • All county board staff
  • General public

To whom are MUIs reported?

  • Reports can be made to county board staff
  • In person
  • By phone: 419-294-4901 Ext. 4
  • Reports can be made directly to the Ohio Department of Developmental disabilities (DODD) if Local County Board is unavailable or anonymity is desired (800) 617-6733

Who investigates an MUI?

  • MUIs are investigated by state-certified Investigative Agents (IAs) through a contract with the Wyandot County DD

What is the role of the Ohio Department of Developmental Disabilities?

  • DODD provides oversight and technical assistance. ALL MUI reports are reviewed by the DODD MUI/Registry Unit to ensure immediate action, timely reporting, good investigations and necessary implementation of prevention plans. DODD also conducts investigations where it would be a conflict of interest for Mercer DD to complete the investigation/report.
  • Contact the Ohio Department of Developmental Disabilities:
    30 E Broad St
    Columbus, Ohio 43215

    PHONE: (800) 617-6733

What is the role of the provider?

  • Ensure health and welfare by taking immediate action to meet the need of the person served.
  • Report all incidents or allegations of abuse, neglect, exploitation, misappropriation, suspicious or accidental deaths to Wyandot County DD immediately (no later than 4 hours of being made aware).
  • Reported regardless of where and who was present.
  • Report all incidents or allegations of known/unknown injuries, Law Enforcement involvement (charges, incarceration, and/or arrests), Medical emergency, missing individual, Peer to Peer acts, prohibited sexual relations, rights code violations, unapproved behavior support, and unscheduled hospitalizations by 3:00 pm the next business day.
  • Reported only when person is with a provider.
  • Implement prevention plans to reduce future incidents.

What is the role of the Wyandot County DD?

  • Ensure health and welfare of by identifying and supporting provider in taking immediate actions to meet the need of the person served.
  • Work with provider related to prevention planning.
  • File report with DODD.
  • Work with families, providers, and people receiving services to understand the MUI investigation process.
  • Receive reports from community members, families, people served, and providers related to health/welfare of those served.
  • Reports may be made to Wyandot County DD by calling either 419-294-4901 Ext. 4
  • E-mailing

Why are family members contacted for information?

  • The MUI system is set up to help protect all individuals in the Developmental Disabilities system. By looking at individual and group data, we can see trends that can be addressed leading to better protections. These trends and patterns may include:
    • lack of access to adequate health care;
    • lack of diagnosis;
    • lack of assessment of symptoms;
    • lack of identification of new problems for people with certain syndromes
  • Reporting helps DODD and Wyandot County DD get a better picture of what is happening and helps both departments make improvements in the system that benefit everyone.